Frequently Asked Questions

The Student Helpdesk offers help and advice on any aspect of university life, whether you have a quick query or require specialist support.

We provide an interface with, and referral to, a range of academic and support services. Our friendly and well-trained staff are on hand to respond quickly and professionally as a reassuring port of call for all of your student needs and queries.

Use the filters below to review Frequently Asked Questions about our services and the support available. If you are unable to find an answer to your question, you can contact the Student Helpdesk

Question	Audience	Category	Tags
How can I be more sustainable with printing?	all	IT Services	Tags: print, printing, Sustainability, sustainable
Who do I contact if there is a problem with a printer?	all	IT Services	Tags: copying, Error, find me, issue, print, printing, problem
How secure is it to print work on Find Me printers?	all	IT Services	Tags: find me, print, printers, security
Why is my document not printing?	all	IT Services	Tags: Error, issue, print, printing
Where can I find campus/ service opening times?	all	General Information	Tags: availability, opening, times, when
Do I do anything different on SafeZone as an Exeter student/staff member?	exeter	Health and WellbeingIn An Emergency	Tags: emergency, first aid, help, Safezone
What happens if I forget to check out of SafeZone?	all	Health and WellbeingIn An Emergency	Tags: emergency, first aid, help, Safezone
What does ‘Checking in’ to SafeZone mean?	all	Health and WellbeingIn An Emergency	Tags: emergency, first aid, help, Safezone
What area does the SafeZone app cover?	all	Health and WellbeingIn An Emergency	Tags: emergency, first aid, help, Safezone
I need emergency assistance off-campus. Should I use SafeZone?	all	Health and WellbeingIn An Emergency	Tags: emergency, first aid, help, Safezone
Is SafeZone mandatory?	all	Health and WellbeingIn An Emergency	Tags: emergency, first aid, help, Safezone
Does SafeZone track my location?	all	Health and WellbeingIn An Emergency	Tags: emergency, first aid, help, Safezone
Do I have to pay to use SafeZone?	all	Health and WellbeingIn An Emergency	Tags: emergency, first aid, help, Safezone
How do I use the SafeZone app?	all	Health and WellbeingIn An Emergency	Tags: emergency, first aid, help, Safezone
What is the SafeZone app for?	all	Health and WellbeingIn An Emergency	Tags: emergency, help, Safezone, security
What events are taking place?	all	General Information	Tags: events, gigs, Students Union
How do I register with a doctor?	all	Health and Wellbeing	Tags: doctor, gp, register
Where is lost property held on campus?	all	General Information	Tags: found, Lost
How do I change my Student Support/ Wellbeing appointment?	all	Health and Wellbeing	Tags: appointment, change, reschedule
I’m worried about my sexual health, what should I do?	all	Health and Wellbeing	Tags: doctor, sexual health
I think I might have a problem with drink or drugs, what should I do?	all	Health and Wellbeing	Tags: drink, drugs, support, welfare
What is Cognitive Behavioural Therapy (CBT)?	all	Health and Wellbeing	Tags: counselling, mental health, SBT, support
I am worried about someone else, what should I do?	all	Health and Wellbeing	Tags: concern, welfare, wellbeing
I am being bullied, what can I do?	all	Health and Wellbeing	Tags: bullying, support, wellbeing
How do I access Student Support?	all	Health and Wellbeing	Tags: mental health, support, wellbeing
Can I see Student Services out of hours?	falmouth	Health and Wellbeing	Tags: available, support
Can I see Student Services out of hours?	exeter	Health and Wellbeing	Tags: available, support
Is Compass Debt recovery associated with The Compass	falmouth	Funding, Fees and Financial Support	Tags: compassdebt, debt
What support is available if I want to cycle to campus?	all	Travel and Transport	Tags: bike, commute, Cycle
What bus services are available to or from campus?	all	Travel and Transport	Tags: bus, timetable, travel
How do I get to the Penryn Campus by bus?	all	Travel and Transport	Tags: bus, commute, Penryn Campus, timetable, travel
How do I get to Falmouth Campus by bus?	all	Travel and Transport	Tags: bus, Falmouth Campus, timetable, travel
How can I get to the Falmouth Campus by train?	all	Travel and Transport	Tags: Falmouth Campus, timetable, train, travel
How can I get to Penryn Campus by train?	all	Travel and Transport	Tags: commute, timetable, train, travel
Can I park my car at Penryn Campus?	all	Travel and Transport	Tags: car, parking, permit
Who do I contact if I have a question about my tuition fees?	falmouth	Funding, Fees and Financial Support	Tags: fees, tuition
Who do I contact if I have a question about my tuition fees?	exeter	Funding, Fees and Financial Support	Tags: fees, tuition
What bursaries or scholarships can I apply for?	falmouth	Funding, Fees and Financial Support	Tags: bursaries, bursary, funding, scholarship
What bursaries or scholarships can I apply for?	exeter	Funding, Fees and Financial Support	Tags: bursaries, bursary, funding, scholarship
I am experiencing financial difficulties, what support is available?	falmouth	Funding, Fees and Financial Support	Tags: debt, Finance, funding, hardship
I am experiencing financial difficulties, what support is available?	exeter	Funding, Fees and Financial Support	Tags: debt, Finance, funding, hardship
How can I get support with Student Funding?	falmouth	Funding, Fees and Financial Support	Tags: fees, funding, hardship, loans
How can I get support with Student Funding?	exeter	Funding, Fees and Financial Support	Tags: fees, funding, hardship, loans
Where can I find information about my digital attendance/ check-in?	falmouth	Course Administration	Tags: absence, attendance, check-in
Where can I find information about my digital attendance/ check-in?	exeter	Course Administration	Tags: absence, attendance, check-in
Who can I contact about my graduation?	falmouth	Course Administration	Tags: graduation
Who can I contact about my graduation?	exeter	Course Administration	Tags: graduation
Is there Language support available?	all	International Students	Tags: languages
How can I order a new student card?	falmouth	Course Administration	Tags: ID card, order, replace, unicard
How can I order a new student card?	exeter	Course Administration	Tags: ID card, order, replace, unicard
Where do I collect my new Student card from?	falmouth	Course Administration	Tags: ID card, student Id, unicard
Where do I collect my new Student card from?	exeter	Course Administration	Tags: ID card, student Id, unicard
Where and when do I hand in my work?	falmouth	Course Administration	Tags: assignment, hand in, submitting, work
Where and when do I hand in my work?	exeter	Course Administration	Tags: assignment, hand in, submitting, work
Can I transfer to a different course?	falmouth	Course Administration	Tags: change, transfer
Can I transfer to a different course?	exeter	Course Administration	Tags: change, transfer
How do I request a letter/ proof of enrolment?	falmouth	Course Administration	Tags: bank, council tax, letter, student status
How do I request a letter/ proof of enrolment?	exeter	Course Administration	Tags: bank, council tax, letter, student status
How do I interrupt/intermit or withdraw from my course?	exeter	Course Administration	Tags: intermittence, interrupt, leave, withdraw
How do I interrupt/intermit or withdraw from my course?	falmouth	Course Administration	Tags: intermittence, interrupt, leave, withdraw
How do I request a copy of my Graduation certificate?	falmouth	Course Administration	Tags: certificate, graduation
How do I request a copy of my Graduation certificate?	exeter	Course Administration	Tags: certificate, graduation
How do I apply for Extenuating Circumstances?	falmouth	Course Administration	Tags: ECs, extension, extenuating, extra time
How do I appeal my results?	falmouth	Course Administration	Tags: appeal, outcome, results
How do I appeal my results?	exeter	Course Administration	Tags: appeal, outcome, results
How do I access my results?	exeter	Course Administration	Tags: results
How do I access my results?	falmouth	Course Administration	Tags: results
How do I access my hand in dates?	exeter	Course Administration	Tags: assessment, hand in
How do I access my hand in dates?	falmouth	Course Administration	Tags: assessment, hand in
How do I request a Transcript of my marks?	exeter	Course Administration	Tags: interim, marks, transcript
How do I request a Transcript of my marks?	exeter	Course Administration	Tags: interim, marks, transcript
Why is my timetable different to others on my course?	all	My Timetable	Tags: mytimetable, timetable
Why is my timetable blank or is incomplete?	all	My Timetable	Tags: blank, mytimetable, timetable
What do the lecture/ seminar codes mean on my timetable?	all	My Timetable	Tags: codes, timetable
What do I do if my timetable shows a clash?	all	My Timetable	Tags: clash, mytimetable, timetable
How do I view what rooms are available in MyTimetable?	all	My Timetable	Tags: availability, mytimetable, timetable
How do I view my timetable?	falmouth	My Timetable	Tags: mytimetable, timetable
How do I view my timetable?	exeter	My Timetable	Tags: mytimetable, timetable
How do I remove incorrectly added modules or courses from my timetable?	all	My Timetable	Tags: modules, timetable
How do I export my timetable?	all	My Timetable	Tags: export, timetable
How do I book a room?	falmouth	My Timetable	Tags: room bookings, timetable
How do I book a room?	exeter	My Timetable	Tags: room bookings, timetable
How can I find or book a place to study on campus?	all	My Timetable	Tags: group study, room booking, timetable
How can I book a room in The Exchange building?	all	My Timetable	Tags: room booking, timetable
Can I change my study skills support tutor?	all	Accessibility and Disability Support	Tags: accessibility, DSA, Study Skills
Can I claim back DSA-related expenses?	all	Accessibility and Disability Support	Tags: accessibility, claim, cost, DSA, expenses
Can I get an extension on my assignment deadline due to my disability?	all	Accessibility and Disability Support	Tags: accessibility, adjustment, Disability, extension, ILP
How do exam access arrangements get put in place?	exeter	Accessibility and Disability Support	Tags: accessibility, adjustments, Exams, ILP
How do I book a diagnostic assessment for dyslexia or other SpLDs?	falmouth	Accessibility and Disability Support	Tags: assessment, diagnosis, DSA, dyslexia, SpLD
How do I book a diagnostic assessment for dyslexia or other SpLDs?	exeter	Accessibility and Disability Support	Tags: assessment, diagnosis, DSA, dyslexia, SpLD
How do I book my Needs Assessment?	falmouth	Accessibility and Disability Support	Tags: accessibility, Disability, DSA, Needs Assessment
How do I book my Needs Assessment?	exeter	Accessibility and Disability Support	Tags: accessibility, Disability, DSA, Needs Assessment
How do I contact my dyslexia/ study skills tutor?	falmouth	Accessibility and Disability Support	Tags: DSA, Needs Assessment, Study Skills
How do I contact my dyslexia/ study skills tutor?	exeter	Accessibility and Disability Support	Tags: DSA, Needs Assessment, Study Skills
How do I order the specialist equipment mentioned in the DSA Letter of Entitlement?	falmouth	Accessibility and Disability Support	Tags: Assistive Technology, DSA, Needs Assessment
How do I order the specialist equipment mentioned in the DSA Letter of Entitlement?	exeter	Accessibility and Disability Support	Tags: Assistive Technology, DSA, Needs Assessment
How do I set up support with the Non-Medical Helper specified in my DSA Letter of Entitlement?	all	Accessibility and Disability Support	Tags: accessibility, Disability, DSA, Needs Assessment, NMH, Study Skills
I am having a problem with my DSA equipment. What should I do?	all	Accessibility and Disability Support	Tags: DSA, equipment, IT support
I have received my Needs Assessment what do I do now?	all	Accessibility and Disability Support	Tags: accessibility, Disability, Needs Assessment
I have a Specific Learning Difference (SpLD). Can I get an extension on my assignment deadline?	all	Accessibility and Disability Support	Tags: deadline, dyslexia, extension, SpLD
I think I may have dyslexia or another SpLD, what can I do?	all	Accessibility and Disability Support	Tags: Do-IT Profiler, dyslexia, SpLD
Will I still be able to claim Disabled Students’ Allowance (DSA) for my postgraduate studies?	all	Accessibility and Disability Support	Tags: Disability, DSA, Postgraduate
I’m not sure if I have a disability, what can I do?	all	Accessibility and Disability Support	Tags: accessibility, Disability
Other than DSA support, what other help is available?	all	Accessibility and Disability Support	Tags: apps, productivity, SpLD, studyhub, tools
What are dyslexia and Specific Learning Difficulties (SpLDs)?	all	Accessibility and Disability Support	Tags: ADHD, dyslexia, dyspraxia, SpLD
What do Accessibility and Inclusive Learning do?	all	Accessibility and Disability Support	Tags: accessibility, dyslexia, Inclusive Learning, SpLD
What is an ILP (Individual Learning Plan) and how can it help me?	falmouth	Accessibility and Disability Support	Tags: adjustments, Disability, ILP, learning
What is an ILP (Individual Learning Plan) and how can it help me?	exeter	Accessibility and Disability Support	Tags: adjustments, Disability, ILP, learning
What is the Do-IT Profiler?	all	Accessibility and Disability Support	Tags: Do-IT Profiler, dyslexia, screening, SpLDs
Why should I declare a disability?	all	Accessibility and Disability Support	Tags: accessibility, Disability
What online resources are available to help with my studies?	all	Learning Skills and Study Hub	Tags: academic, guides, resources, studyhub
Can I get advice on referencing and avoiding plagiarism?	all	Learning Skills and Study Hub	Tags: acadmic, assignments, plagiarism, referencing
Are there any English language workshops and/or tutorials if English is not my first language?	all	International StudentsLearning Skills and Study Hub	Tags: eap, english, languages
Can I get help with essay writing, assignments and study skills?	all	Learning Skills and Study Hub	Tags: academic support, assignments, esaays, writing
Can I get help with Maths?	all	Learning Skills and Study Hub	Tags: academic, Maths
Can I get help with Statistics?	all	Learning Skills and Study Hub	Tags: academic support, statistics, stats
Can someone proofread my work?	all	Learning Skills and Study Hub	Tags: proofread, study, support
Can Falmouth students and staff borrow from the University of Exeter libraries?	all	Library and Archives	Tags: loan, request
Can I book a study space in the library?	all	Library and Archives	Tags: book, library, space, study
Can I borrow from another campus library?	all	Library and Archives	Tags: borrow, campus, library, loan
How do I check my library account?	all	Library and Archives	Tags: access, account, library, login
How can I contact my subject librarian?	all	Library and Archives	Tags: book, librarian, library, support
Can the library get a book or DVD in for me if it is not in the collection?	all	Library and Archives	Tags: collection, library, loan, request
How do I renew my library items?	all	Library and Archives	Tags: account, library, loan, renew
How do I reserve a book that’s already on loan?	all	Library and Archives	Tags: hold, library, loan, request, reserve
How do I search for an item on the catalogue and reserve it?	all	Library and Archives	Tags: hold, library, request, reserve, search
How long can I borrow items for?	all	Library and Archives	Tags: borrow, how long, library
How many items can I borrow?	all	Library and Archives	Tags: borrow, collections, library, loan
Do I need my student/staff card to borrow an item?	all	Library and Archives	Tags: borrow, card, library
Can I donate some items to the Library?	all	Library and Archives	Tags: donate, donations, library
Is the Library self-issue?	all	Library and Archives	Tags: issue, library, loan, renew
I am sure I’ve returned an item but my account says I still have it – what shall I do?	all	Library and Archives	Tags: account, library, return
I am unable to login to an eBook or electronic resource – what can I do?	all	Library and Archives	Tags: ebook, eresource, library, login
I have lost something in the library – has it been handed in?	all	Library and Archives	Tags: library, lost property
My item has been recalled but I can’t return it – what shall I do?	all	Library and Archives	Tags: library, loan, recall, return
What are the library opening hours?	all	Library and Archives	Tags: library, opening
Will I get a reminder about the items I have on loan?	all	Library and Archives	Tags: borrow, library, loan, renew
What is Multi Factor Authentication (MFA)?	all	IT Services	Tags: access, account, login, MFA, Multi Factor Authentication, security
Can I attend a software training course?	falmouth	IT Services	Tags: Adobe, course, Office, software
Can I attend a software training course?	exeter	IT Services	Tags: Adobe, course, Office, software
Can I get help with my own projects and software training?	falmouth	IT Services	Tags: courses, IT training
Do I have to pay for software training courses?	falmouth	IT Services	Tags: Adobe, Office, software, training
How can I find my IT username and password?	exeter	IT Services	Tags: account, IT, login, password, username
How can I find my IT username and password?	falmouth	IT Services	Tags: account, IT, login, password, username
How do I access my student email?	falmouth	IT Services	Tags: access, email, login
How do I access my student email?	exeter	IT Services	Tags: access, email, login
How do I connect to the wireless/ wifi network?	all	IT Services	Tags: connect, internet, login, wifi
Can I loan a laptop?	falmouth	IT Services	Tags: hire, laptop, loan
How do I print, scan and copy from the university printers?	all	IT Services	Tags: copy, find me, print, scan, webprint
How do I reset my password?	all	IT Services	Tags: account, IT, login, password, reset
How do I set up my email on my mobile device?	all	IT Services	Tags: device, email, phone, tablet
How much does it cost to print from the university printers?	all	IT Services	Tags: costs, find me, printing, webprint
I am having problems with my laptop/ device – what can I do?	all	IT Services	Tags: broken, issue, IT, laptop
I am having problems logging in to my IT account – what can I do?	all	IT Services	Tags: access, IT, IT account, login
How can I download my university app?	exeter	IT Services	Tags: apps, iExeter, MyFalmouth
How can I download my university app?	falmouth	IT Services	Tags: apps, iExeter, MyFalmouth
How do I Print?	all	IT Services	Tags: find me, printers, printing, webprint
What is my student email address?	all	IT Services	Tags: email, IT
When is the IT Service Desk open?	all	IT Services	Tags: IT, IT support, Service Desk
Where can I print on campus?	all	IT Services	Tags: printers, printing
How do I pay for printing?	all	IT Services	Tags: credit, pay, payment, print, printing
I am house hunting on my own, how can I find potential housemates?	all	Accommodation	Tags: accommodation, house hunting, private sector
Where can I find Accommodation policies and contract information?	all	Accommodation	Tags: accommodation, contract, halls, policy
What is ResLife and how can it help me?	all	Accommodation	Tags: accommodation, events, settling in
How do I contact the Accommodation team?	all	Accommodation	Tags: accommodation, contact
How do I report a problem in my flat?	all	Accommodation	Tags: accommodation, issues, maintenance
How do I pay for my accommodation?	all	Accommodation	Tags: accommodation, money, payments
Where can I get advice about private sector accommodation?	all	Accommodation	Tags: accommodation, housing, private sector
When should I start looking for private sector accommodation?	all	Accommodation	Tags: accommodation, housing, private
Can the Multifaith Chaplaincy team help with academic projects?	all	Faith and Spiritual Support	Tags: Chaplaincy, projects
Do you have to have religious beliefs to access the Multifaith Chaplaincy?	all	Faith and Spiritual Support	Tags: belief, Chaplaincy, religion
How can I book an appointment with the Multifaith Chaplaincy?	all	Faith and Spiritual Support	Tags: appointment, booking, Chaplaincy, faith
What do the Multifaith Chaplaincy team do?	all	Faith and Spiritual Support	Tags: Chaplaincy, faith, spirituality, support
What support does the Multifaith Chaplaincy offer?	all	Faith and Spiritual Support	Tags: Chaplaincy, support, talk
Where can I pray or meditate on campus?	all	Faith and Spiritual Support	Tags: meditation, Pray, prayer, quiet
What places of worship are available in the local area?	all	Faith and Spiritual Support	Tags: church, mosque, synagogue, worship
Who are the Multifaith Chaplaincy team?	all	Faith and Spiritual Support	Tags: Chaplaincy, faith, religion
How can I Study Abroad?	exeter	Employability and Career Services	Tags: erasmus, exchange, overseas, Study abroad
How can I Study Abroad?	falmouth	Employability and Career Services	Tags: erasmus, exchange, overseas, Study abroad
How do I contact my Employability or Careers service?	exeter	Employability and Career Services	Tags: careers, employability, employment, jobs, realworks, work
How do I contact my Employability or Careers service?	falmouth	Employability and Career Services	Tags: careers, employability, employment, jobs, realworks, work
How do I get to the local supermarket?	all	General Information	Tags: food, shop, shopping, supermarket
Where can I see a map of Falmouth?	all	General Information	Tags: Falmouth, Map
Where can I find a map of the campus?	all	General Information	Tags: campus, location, Map, maps
When is the Compass service open?	all	General Information	Tags: Compass, opening
How can I contact The Compass service?	all	General Information	Tags: Compass, contact, information, question, support
Who can I speak to about somebody else’s behaviour?	all	In An Emergency	Tags: behaviour, concern, support
I need help now, who do I contact?	all	In An Emergency	Tags: help now, immediate
I am a victim of crime, who can I talk to?	all	In An Emergency	Tags: crime, police, victim
How can I get help in an emergency?	all	In An Emergency	Tags: Accident, emegency, help, Suicide

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How can I be more sustainable with printing?

Who do I contact if there is a problem with a printer?

How secure is it to print work on Find Me printers?

Why is my document not printing?

Where can I find campus/ service opening times?

Do I do anything different on SafeZone as an Exeter student/staff member?

What happens if I forget to check out of SafeZone?

What does ‘Checking in’ to SafeZone mean?

What area does the SafeZone app cover?

I need emergency assistance off-campus. Should I use SafeZone?

Is SafeZone mandatory?

Does SafeZone track my location?

Do I have to pay to use SafeZone?

How do I use the SafeZone app?

What is the SafeZone app for?

What events are taking place?

How do I register with a doctor?

Where is lost property held on campus?

How do I change my Student Support/ Wellbeing appointment?

I’m worried about my sexual health, what should I do?

I think I might have a problem with drink or drugs, what should I do?

What is Cognitive Behavioural Therapy (CBT)?

I am worried about someone else, what should I do?

I am being bullied, what can I do?

How do I access Student Support?

Can I see Student Services out of hours?

Can I see Student Services out of hours?

Is Compass Debt recovery associated with The Compass

What support is available if I want to cycle to campus?

What bus services are available to or from campus?

How do I get to the Penryn Campus by bus?

How do I get to Falmouth Campus by bus?

How can I get to the Falmouth Campus by train?

How can I get to Penryn Campus by train?

Can I park my car at Penryn Campus?

Who do I contact if I have a question about my tuition fees?

Who do I contact if I have a question about my tuition fees?

What bursaries or scholarships can I apply for?

What bursaries or scholarships can I apply for?

I am experiencing financial difficulties, what support is available?

I am experiencing financial difficulties, what support is available?

How can I get support with Student Funding?

How can I get support with Student Funding?

Where can I find information about my digital attendance/ check-in?

Where can I find information about my digital attendance/ check-in?

Who can I contact about my graduation?

Who can I contact about my graduation?

Is there Language support available?

How can I order a new student card?

How can I order a new student card?

Where do I collect my new Student card from?

Where do I collect my new Student card from?

Where and when do I hand in my work?

Where and when do I hand in my work?

Can I transfer to a different course?

Can I transfer to a different course?

How do I request a letter/ proof of enrolment?

How do I request a letter/ proof of enrolment?

How do I interrupt/intermit or withdraw from my course?

How do I interrupt/intermit or withdraw from my course?

How do I request a copy of my Graduation certificate?

How do I request a copy of my Graduation certificate?

How do I apply for Extenuating Circumstances?

How do I appeal my results?

How do I appeal my results?

How do I access my results?

How do I access my results?

How do I access my hand in dates?

How do I access my hand in dates?

How do I request a Transcript of my marks?

How do I request a Transcript of my marks?

Why is my timetable different to others on my course?

Why is my timetable blank or is incomplete?

What do the lecture/ seminar codes mean on my timetable?

What do I do if my timetable shows a clash?

How do I view what rooms are available in MyTimetable?

How do I view my timetable?

How do I view my timetable?

How do I remove incorrectly added modules or courses from my timetable?

How do I export my timetable?